Tropical Warehouse ATOL Protected ABTA No. P4796 08444 999 350our UK call centre is open until 19.00

Testimonials

We are very proud of the positive feedback that we receive on a daily basis from happy customers. Our award winning team are trained to the very highest standards and they are dedicated to continuous learning, ensuring their knowledge is absolutely up-to-the-minute. Our team are regularly jetting off around the world on Fam Trips conducting site inspections; allowing them to provide expert first hand resort and destination knowledge and answer the little questions that make all the difference when choosing your dream holiday.

We understand that choosing your holiday can take days, even weeks and sometimes months, of research looking for trustworthy reviews. To help make the process a little easier, we have put together a selection of our most helpful customer testimonials; you can rest assured that you are reading unbiased feedback from genuine travellers that have recently visited the resorts mentioned.

Should your query or concern remain unanswered, don’t hesitate to call our team on the number below and they will be more than happy to share their knowledge.

We would love to hear any feedback, thoughts or suggestions you may have. For your convenience we have made it easy for you to get in touch.


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If you have received great service from your Personal Travel Advisor please mention their name in your feedback and with your help they could win a £20 voucher!


Take a look at our collection of prestigious awards... we're very proud of them!

See where our team have travelled recently. We inspire people to journey beyond their expectations...

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Sam MExcellence Riviera Cancun

Mexico - 16th May 2013

Well Dave what can I say? I love you! After a year of planning, saving, and sorting, it was the most perfect holiday! Everything was amazing. Thank you from the bottom of my heart for doing this for me. Barry was absolutely stunned! The hotel couldn\'t do enough for us, the trip was fab! We all had the best time! THANK YOU!

Alexandra B

15th May 2013

Getting in contact with @BlueBayTravel today! #excited

Rozinna DBuccament Bay Resort

St Vincent & The Grenadines - 15th May 2013

On our way home. We had a fantastic time. You must see Buccament Bay: it is more, much more than a holiday! Next time you have a secret escape deal Let us know. We would be more than happy to travel with you again!

Trisha C

15th May 2013

It is a pleasure to do business with a company that delivers excellent customer service - very rare these days. I had the same wonderful service from you last year as well. So it is no great problem to say a big thank you, to you and all the rest of the team.

Ian H

13th May 2013

Thank you to the wonderful girls @BlueBayTravel (Jaclyn & Naomi) for making another holiday booking a breeze. You’re the best

Brandon B

13th May 2013

Thank you so much for taking all of this in hand Hayley. Everyone at Blue Bay has been so helpful and prompt in responding and following through on everything. I will definitely be singing your praises!

Andrew NExcellence Riviera Cancun

Mexico - 12th May 2013

Thank you all involved with our recent holiday. Your recommendation for a hotel was first class and the trip went smoothly. Looking forward to booking with you again in the future and already recommended you to two friends. The Excellence Riviera Cancun exceeded all expectations. Thanks Again.

Trisha C

11th May 2013

Just want to let you know the seats are booked. Thank you so much for all your help. This is why I always recommend your company to anyone who says they\'re planning to go on holiday.

Christian

9th May 2013

1st class service and a great personal touch, and that\'s why we keep coming back to you for our holidays.

Rosa DSecrets The Vine

Mexico - 8th May 2013

Wedding almost booked, thanks to Hayley at @BlueBayTravel #exciting #bridetobe

Rosie BEl Dorado Casitas Royale

Mexico - 2nd May 2013

Just to let you know we had a great time in Mexico. I would thoroughly recommend El Dorado Casitas Royale – it was almost perfect! Thanks again for sorting it out all.

Phil W

29th Apr 2013

I wanted to say a huge thank you for getting this back for us - I really appreciate the way you chased Kuoni and kept me updated of the progress. It really is great customer service, and you stand out from the crowd as a result.

PeterExcellence Riviera Cancun

Mexico - 29th Apr 2013

excellence holiday staff could not do enough - it was amazing! Hope to see you next year!

Stacey AExcellence Playa Mujeres

Mexico - 28th Apr 2013

Just wanted to email you to say thank you so much for helping me choose and book my holiday. You have been so helpful and gone out your way to help with my booking. If only every customer service interaction was as good!

Tom M

26th Apr 2013

You have been fantastic in sorting this out. I reiterate that you have been brilliant in making sure that it has been sorted.

ElishExcellence Riviera Cancun

Mexico - 26th Apr 2013

I just want to thank you for all your help with booking our holiday. Once gain we had an absolutely fabulous time. Hotel superb and weather super. We are hoping to go away again maybe mid September so I will be in touch.

Yvonne & Dave Excellence Riviera Cancun

Mexico - 25th Apr 2013

Thank you for the best holiday we have ever had. The hotel is 1st class with staff to match, felt like we were friends staying due to the friendliness of them all. A special mention to Sophia a new member of the entertainments staff who we fell in love with.We have already booked to go back with you next Easter after being home a week as we had to …
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Paul MExcellence Riviera Cancun

Mexico - 25th Apr 2013

Currently at Excellence Riviera Cancun on Honeymoon in the best hotel ever. Thank you Christina you have done us proud!

Ross KGran Bahia Principe Akumal

Mexico - 25th Apr 2013

Just a quick mail to say thanks for finding us the holiday and the time you spent looking. It is much appreciated and we are really happy with it.

Lee F

20th Apr 2013

It is a breath of fresh air to find a travel consultant/company that does care and helps the customer.

Jayne GThe Makadi Spa Hotel

Egypt - 19th Apr 2013

Thank you so much for the great service provided by David at Blue Bay Travel. We had not used Blue Bay Travel before so we were a bit nervous, but I can say they were extremely professional. We spent a week at The Makadi Spa Hotel and had the most fantastic time. The accommodation, food, and service were outstanding. All you could ask for, for a re…
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StewartSecrets Silversands

Mexico - 17th Apr 2013

Our experience at Secrets Silversands in Mexico makes it so easy to try another Secrets Hotel. Our experience of Blue Bay travel made it an easy choice to contact you again!

Louisa RDreams La Romana Resort & Spa

Dominican Republic - 17th Apr 2013

I just wanted to personally thank Amy for spending so long with me finding the right hotel for our vacation. We eventually plumped for Dreams La Romana in the DR, a hotel I had not even considered until speaking with Amy. We have now just returned from our holiday and we had a fabulous time - the resort was perfect and we will definitely return. …
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Leena EExcellence Playa Mujeres

Mexico - 15th Apr 2013

I want to thank you for organizing a perfect holiday for me and my husband last summer. We went to Mexico and stayed in Excellence Playa Mujeres for 11 nights. It was amazing! We also celebrated our 25th anniversary and my husband\'s 50th birthday while we were there. Couldn\'t have picked a better place! Thank you for your help!

Emma CNow Jade

Mexico - 12th Apr 2013

I just wanted to write to you to commend one of the travel advisors at Blue Bay Travel. We have booked a holiday with your company before to the Now Jade in Mexico in 2011 and we can definitely say it is the best holiday we have ever been on! I phoned the Caribbean Warehouse again to celebrate our 10th Wedding anniversary and I feel Amy Bennett McD…
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Chris TMarina El Cid Spa & Beach Resort

Mexico - 8th Apr 2013

Hi Diane, just a quick thank you for recommending the \"El Cid resort & Spa\". We have just returned and have never had accommodation of that size for the family & enjoyed everything so much!

Nick and Belinda

5th Apr 2013

Well done - fab! You have done us proud!

Giles

4th Apr 2013

Just wanted to say a big thank you to Nicola who has managed to get all of us organised, departing from different countries and with different sets of constraints etc. Thank you Nicola. We are looking forward to the holiday!

Pauline SExcellence Riviera Cancun

Mexico - 3rd Apr 2013

HI Dave, thanks again for helping me organise my honeymoon. With regards to the level of customer service provided, I would say that it was excellent. I found your knowledge of Mexico and the places to stay a great help and you were very thorough going through the whole booking process, ensuring I understood what was happening. One of the rare thin…
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Stephen MThe Makadi Spa Hotel

Egypt - 2nd Apr 2013

Hi Dave, just want to say many thanks for all your assistance in booking our holiday. Your knowledge of all the resorts was excellent and honest and you were always available to answer queries and always rang back exactly when you said you would. You made the booking process as easy as possible and we look forward to our holiday in 2 weeks. We woul…
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