Testimonials
We are very proud of the positive feedback that we receive on a daily basis from happy customers. Our award winning team are trained to the very highest standards and they are dedicated to continuous learning, ensuring their knowledge is absolutely up-to-the-minute. Our team are regularly jetting off around the world on Fam Trips conducting site inspections; allowing them to provide expert first hand resort and destination knowledge and answer the little questions that make all the difference when choosing your dream holiday.
We understand that choosing your holiday can take days, even weeks and sometimes months, of research looking for trustworthy reviews. To help make the process a little easier, we have put together a selection of our most helpful customer testimonials; you can rest assured that you are reading unbiased feedback from genuine travellers that have recently visited the resorts mentioned.
Should your query or concern remain unanswered, don’t hesitate to call our team on the number below and they will be more than happy to share their knowledge.
We would love to hear any feedback, thoughts or suggestions you may have. For your convenience we have made it easy for you to get in touch.
You can choose to either:
- Complete the 'leave feedback' form above.
- Find us on Facebook and leave us a message: www.facebook.com/bluebaytravel
- Follow @BlueBayTravel on Twitter and send us a message.
- Give us a call on: 08444 999 333
If you have received great service from your Personal Travel Advisor please mention their name in your feedback and with your help they could win a £20 voucher!



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Melanie and family – Buccament Bay Resort
St Vincent & The Grenadines - 29th Apr 2012
I know it's been a few months since we returned from our holiday, but things got a little hectic since we returned, but I still wanted to contact you as promised. Well.. what can I say about the holiday. It was truly fantastic. The place was AMAZING! The facilities and accomodation were luxurious, the like I've never seen before. The foot…
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Christine
17th Apr 2012
I would just like to say that I am most impressed with the service you have given to us during the booking of the holiday and through the cancellation due to my mother in law's illness. It is a very rare occurrence these days to receive good customer service. Thank you and we would not hesitate to use your company again.
Graham – El Dorado Royale, A Spa Resort
Mexico - 26th Mar 2012
Just wanted to say thanks for helping us choose El Dorado Royale for our holidays. It was FANTASTIC! It far outweighed my expectations. Thank you once again.
Jacinta – Grand Pineapple Beach Resort
Antigua - 4th Mar 2012
Thank you, very excited about a very long awaited holiday â PLEASE will you if possible pass on grateful thanks to Jaclyn who was most kind and incredibly patient (she might well remember me as the woman who talked and fussed about her dog).
Andrew and Caren – Excellence Riviera Cancun
Mexico - 3rd Mar 2012
My partner, Caren was the person that liaised with you regarding our November 2011, holiday to The Excellence Riviera Maya, Cancun. Firstly, I must say what a fantastic holiday we had and as far as we are concerned this was due to your good self... we would push ourselves to say that this was the best holiday of our lives so far. It had totally lux…
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David and Brenda – Excellence Playa Mujeres
Mexico - 26th Feb 2012
We have now been back for about one week and have had time to reflect on another amazing holiday at an Excellence Resort.All in all we can have no complaints about the resort the service or any of our flights apart from a couple of under two's competing for Howler of the Year Award.There was however one part of our holiday that did not match e…
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Jane – Excellence Riviera Cancun
Mexico - 24th Feb 2012
Thanks, Nicola. You've been great and very knowledgeable. I will definitely keep you on file for future holidays!
Cyril – Coco Palm
St Lucia - 20th Feb 2012
Great service organising our trip to St Lucia using Virgin Atlantic. We had an enjoyable holiday in St Lucia, the Coco Palm hotel was fine and we found a selection of fine cuisine restaurants such as Delirious, The Edge and Spinnakers. However we were underwhelmed / disappointed with the hotel restaurant (franchised) where the service and the quali…
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Emma – Excellence Riviera Cancun
Mexico - 15th Feb 2012
Thank you so much for your help in finding us a good deal on our perfect holiday.
Julian – Kuramathi Island Resort
Maldives - 13th Feb 2012
You are a shining beacon of friendly efficiency in a world that normally leaves me speechless with despair at the hopelessness of most organisations! Thank you.
Neil – Le Blanc Spa Resort
Mexico - 9th Feb 2012
We will be booking for our 6th visit to Le Blanc with you later in the year. You ALWAYS give us a great deal. When people on tripadvisor ask who does the best deals to Le Blanc, I always recommend you. A lot get back to me saying "wow, we got a great price" Keep up the good work!
Peter – Marina El Cid Spa & Beach Resort
Mexico - 5th Feb 2012
Blue Bay travel are the only ones to go with - they know where to go because they have been there - been twice to Mexico with them and no problems both times, and cheaper than Tenerife for 5* all inclusive at Easter!
Siegfried – Buccament Bay Resort
St Vincent & The Grenadines - 4th Feb 2012
We have now been back a week from St Vincent and had time to reflect on our just short of two week stay at Buccament Bay. Our first mistake was not booking for three weeks!..........It was wonderful.The Beach is golden warm sand, you would never know it was brought in from Belize. The sea a beautiful azure blue, and the pools adjacent to the beach …
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Emma – Jolly Beach Resort
Antigua - 4th Feb 2012
Thank you so very much for your help with our daughters dietary requirements whilst in Antigua at the end of February.I did just email them (accidentally - I thought I was emailing you back!) and have thanked them too and asked them to check the coconut milk doesn't contain dairy, like it does here sometimes. I can honestly say that, thanks to you,…
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Sharon – Almond Casuarina Beach
Barbados - 31st Jan 2012
Always love your services and amazing destinations & resorts x
Colin
30th Jan 2012
Loving the personal service... excellent...
Jack – Meeru Island Resort
Maldives - 29th Jan 2012
What can I say excellent service all round booked my second holiday to the Maldives with Blue Bay, you've tried the rest now try the best.
Gordon – El Dorado Royale, A Spa Resort
Mexico - 28th Jan 2012
Once again a great deal and great service from Diane at Blue Bay in booking our next holiday to Mexico in April---thank you ---again!!!!!
Kathy – Club Bentota
Sri Lanka - 28th Jan 2012
Just want to say thanks to Chris, Stephanie and all the other lovely peeps who have been so helpful in getting our holiday together, roll on March!!
Sue – Riu Caribe
Mexico - 28th Jan 2012
Looked after me well ..I wasnt easy lol x
Mairi – Secrets Maroma
Mexico - 27th Jan 2012
Thank you Chris for organising a wonderful holiday at Secrets Maroma Mexico.
Julien – Grand Palladium Colonial
Mexico - 25th Jan 2012
I just wanted to come back to you and thank you and Chris for the superb service you've been providing me.We are now back from Grand Palladium and we had a blast! We will try something different in 2013, trying to get out of AI for once and possibly give Asia a go but I will definitely come back to CW, should we decide to go back to the Carrib…
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Jane – Secrets Wild Orchid
Jamaica - 24th Jan 2012
Kevin, I hope you don't mind me dropping you a email, but I have been advised you are Peter's manager.I just wanted to let you know what a brilliant job he has done with helping me book my holiday, I have been incredibly indecisive with where to go (due to my very detailed list of requirements!), not only has been very patient running thr…
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Julie – Diamonds Thudufushi Villas
Maldives - 22nd Jan 2012
Thank you for your Xmas greetings, and wishing you a Merry xmas and happy New year.I also wanted to thank you and everyone at Blue Bay travel, for all your help and advice when booking my holiday to Thudufushi, Maldives. All staff were fantastic with reassuring advice, when we flew from Gatwick on 30th November, strike day. Everything was fine, air…
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Tracy – Cancun Palace
Mexico - 20th Jan 2012
Please could you pass on my thanks to Nicola and Marie for sorting out holiday for me - can always rely on Blue Bay for great service.
David and Sue
18th Jan 2012
Dear Gemma, We understand you are the operations manager for Bluebay Travel and would like to pass on our compliments to you and the highly dedicated team currently working for you.We first 'stumbled' across your company by accident when researching for our holiday in Mexico 2 years ago on the internet. Not only could you match the holid…
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Mandy – Excellence Riviera Cancun
Mexico - 13th Jan 2012
Just got back from exellence riviera cancun, mexico this was a stunning and spectacular hotel. would highly recommend it.
Christine – Sea Breeze Beach Hotel
Barbados - 5th Jan 2012
I just wanted to drop you a line to say how impressed we were with all aspects of our recent booking to Barbados. The Sea Breeze hotel was perfect and we would certainly stay there again. In fact, I did pass on details of your company to a few people whilst on holiday.I was also very impressed with the service we got from your Customer Care team be…
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Mark and Tracey
5th Jan 2012
Thank you Leighton, we wish you a Happy 2012 too. We have already booked our holiday this year: together with friends we are taking our teenagers/early 20 somethings to a luxurious villa in Florida as a 'last hurrah' with them. Costing us a fortune but will be worth it as last holiday with the youngsters. However, we are definitely lookin…
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Jess
5th Jan 2012
Laura has been really helpful over the last couple of days!