Customer Reviews

Just booked another holiday with Blue Bay Travel. They are by far the best value and have the most amazing helpful, knowledgeable and person-centred staff. We have had the pleasure of being assisted by Lee Cousins who went above and beyond to ensure we got our ideal holiday. A massive asset and credit to the company. Thankyou Lee. We will be contacting you for our next holiday. Amanda

Easy to see all options and to tour the site. Booking process super easy and follow up emails not over the top.

Great communication with Janet, Very helpful throughout the whole process. Would highly recommend BlueBay Travel.

This is the fourth holiday booked with BlueBay and apart from the first, there has always been problems since. Second trip to Jamaica, I was abandoned in Jamaica, alone, no money, no food, no accommodation, my wifes luggage with her medication in and my emergency diabetic medication still on board with my wife. Since complaining to the airline, I have been told that as Blue Bay booked the flights, then they should be dealing with my complaint. Went to them and they never responded. Third holiday the price leaped up overnight by a considerable amount, but believed them when they said that was normal. However the latest one is not so believable. Does anyone know what the word "quote" means? It means a "fixed" price not flexible as in the term Estimate. We got a "quote" of £1,940 for our trip to Cape Verde on a call at 14:15 We said yes. Something went wrong at their end with the payment, so they called us back at 16:15 to finalise taking payment only for us to find out that the "quoted" price has gone up to £2,079, another £139! Why? It wasnt our fault, so why should we get stung with such a price jump! Their explanation "holidays go up in price," well that's true but as I have subsequently found, they also go down, as some people I know heard about our trip and booked exactly the same duration from the same airport at the same hotel for the same accommodation and got theirs for £900/each! So £1,800 total, with Tui as well. Isn't that strange. Also my wife has a mobility need and we wete told that as we wete asking for airport assistance we would get extra legroom on the plane! Another lie, sorry mistruth. I dont know how my wife will be able to last for 6 hours cramped up in the seats given, so she was offered aisle seats! What was the point in that! She has a bad hip, but how do they know what side is bad, so allocating one side aisle seats doesn't help, however more importantly she has a cage in her back and that means both legs are bad so an aisle seat is bloody useless. I hope the person sat next to us doesn't want to sleep much as my wife will need to get up and move around often to stretch her back due to having no leg room. So feeling thoroughly pissed off, I would have given Blue Bay 4 star and even 5 star before we went to Jamaica, but each saga they are getting less and less.

Very simple to book at a great price.

Genuine staff who gave great advice

Easy booking process and competitive pricing for 5* Hotel.

Izzie was very helpful and knowledgeable and made the process very smooth and easy

Lee who handled our booking listened to what we wanted and helped to put a package together for exactly what we asked for. Prior to this booking we were scammed by another company who had no Abta or Atol protection. We have used Blue bay before hense why we have returned to them. Reassurance given😀

Izzy was so helpful and informative, this is our second trip with Bluebay travel